Time To Change It Up
At first, one of our California-based clients had a difficult time “breaking down the wall” on their present mode of thinking. There was a hesitation to try something new. And we understand that it’s not easy to make change.
The manufacturing engineer was frustrated by the company that produced and delivered the taps. Ordering new taps took 16 weeks. The taps also wore out quickly and sometimes broke during the tapping process. The manufacturing engineer was frustrated. Their current tap supplier’s quality and service were unsatisfactory and their long delivery times caused him anxiety.
We engineered and produced the special tool they needed – but the company was incredibly busy and the taps we provided began to collect dust on a desk.
We were determined to prove that our tap was their solution.
We grabbed the taps, brought them back to our headquarters, acquired a one-inch thick piece of plated titanium—the same material being used in the California plant. We tapped six holes in the titanium in our facility. On his next trip, our engineer brought the tap plus the titanium test piece with the six holes in it back to the client.
The manufacturing engineer was surprised and impressed when he saw the test holes, but he also wanted to see if they met his specifications. He measured the holes on the spot and everything gaged perfectly. The next day, the company tested the Jarvis taps on their machines and the holes created by the Jarvis taps outperformed the existing tool and perfectly met specifications.
The Payoff:
Same Product Quality
Improved Delivery Times
Significant Cost Savings
Improved Service, Expertise and Access to Technical Support
Reduction in Job Related Stress and Anxiety
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