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faq

Contact us whenever you need assistance. Our dedicated team is here to help you with pricing and availability, tool selection, application advice, operating guidelines, and technical support.

FREEQUENTLY ASK QUESTION

JARVIS FAQ’S

If you need an engineer’s assistance, you can contact our engineers directly. Depending on your question, we also provide several engineering reference guides on our website. All reference materials are located under the Engineering tab.

Ken Pickering: (USA, Central) Vice President of Manufacturing Technology | Direct Line: 603-994-4215

Bill Wortley: (USA, West Coast) Senior Product Engineer and Applications Specialist | Direct Line: 603-994-4201

Kane Irwin: (Canada) Field Application Engineer | Direct Line: +1 519-589-1251

Jerry Long: (USA – South East) Field Application Engineer | Direct Line: 603-303-6027

Luis Camacho: (Mexico / Central America / South America) | Yo hablo español | Field Application Engineer | Based in Querétaro, Mexico | Mobile: +52-14422-804828 / Tel: (442) 280-4828

If you are interested in becoming a new customer, that’s great!

Please visit our CUSTOMER PORTAL

In your new customer application process, you can apply for credit terms. Having credit terms with us is what we recommend, but if you would prefer to pay with a credit card instead, that is no problem.

We accept the following credit cards: American Express, Visa, MasterCard, and Discover.

If you choose to pay with a credit card, please be sure to mention this to your Account Manager.

We will need the credit card number, expiration date, the three-digit security code on the back (or the four-digit code on the front depending on your card), and the billing address.

Yes, we do. Please call or email your Account Manager, and they will provide the authorization process for the return. Account Manager contact information is available in the Customer Portal.

Come by our booth and see us!

Throughout the year, we attend several trade shows across the United States and Canada.

To see where we will be next, check out our events page: Jarvis Cutting Tools: Attending Trade Shows and Events

For our up-to-date ISO Certification, click here: Jarvis Cutting Tools ISO

We are members of the following trade groups:

We are open 5 days per week, with 3 shifts running.

Office Hours:

  • Mon: 7:30 AM – 5:00 PM
  • Tue: 7:30 AM – 5:00 PM
  • Wed: 7:30 AM – 5:00 PM
  • Thu: 7:30 AM – 5:00 PM
  • Fri: 7:30 AM – 5:00 PM (Summer hours until 2:00 PM)

We’re Here For Whatever You Need

Customer support, engineering support, or general inquires. 

Contact Us

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