JARVIS FAQ’S


ENGINEERING HELP AND INFORMATION:

If you need an engineer’s assistance, then you can call our engineers here. And depending on your question, we do have some engineering reference guides on our website. All reference material is located under the Engineering tab.

Ken Pickering: Vice President of Manufacturing Technology | Direct Line 603-994-4215

Bill Wortley: Senior Product Engineer and Applications Specialist | Direct Line: 603-994-4201

Kane Irwin: (Canada): Field Application Engineer | Direct Line: 1+ 519 -589-1251

Jerry Long: (South-East): Field Application Engineer | Direct Line: 603-303-6027


NEW CUSTOMER INFORMATION:

If you are interested in being a new customer of ours, that’s great! Visit our new customer page to submit the forms required to open an account:


ACCOUNT MANAGER INFORMATION:

We have dedicated Account Managers here at our office that are more than happy to help you with new orders, checking on current open orders, and so much more.

If you need to reach out to them with any questions that you may have, here is there contact information below:

Cathy Brown: Senior Account Manager | Direct Line: 603-994-4204

Jean Brown: Senior Inventory Planner, Account Manager | Direct Line: 603-994-4211


PAYMENT AND CREDIT CARDS:

As you can see above in our “Credit Application“, in your new customer application process, you can apply for credit terms. Having credit terms with us is what we recommend, but if you would like to pay with a credit card instead, that is no problem!

We except the following credit cards: American ExpressVisaMasterCard, and Discover.

If you choose to pay with a credit card, please be sure that you have mentioned that to your Account Manager.

We will need the credit card number, the expiration date, and the three digit security code on the back (or the 4 digit code on the front, depending on your card), and billing address.


RETURN POLICY:

We do – Please call or email your account manager and she will provide the authorization process for the return (See account manager information above).


EMPLOYMENT OPPORTUNITIES:

Looking to work here? We couldn’t be happier to hear that!

For our open job opportunities, please click here: Jarvis Cutting Tools Employment

Please read everything carefully and please remember that we do require all applicants to fill out our application in person, in our lobby.


ATTENDING TRADE SHOWS:

Come on by our booth and see us!

Throughout the year, we attend several trade shows in the US and Canada.

To see where we will be next, check out our events page: Jarvis Cutting Tools: Attending Trade Shows and Events


CERTIFICATIONS:

For our up-to-date ISO Certification, click here: Jarvis Cutting Tools ISO


AFFILIATED TRADE GROUPS:

We are members of the following Trade Groups:


HOURS OF OPERATION:

We are open 5 days per week, with 3 shifts running.

Hours:

  • Mon: Office Hours – 7:30AM to 5:00PM
  • Tue: Office Hours – 7:30AM to 5:00PM
  • Wed: Office Hours – 7:30AM to 5:00PM
  • Thur: Office Hours – 7:30AM to 5:00PM
  • Fri: Office Hours – 7:30AM to 5:00PM